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HCLTech achieved an impressive Customer Experience (CX) score of 95 for Contact Centre – Customer Experience in the ISG Star of Excellence™. We significantly surpassed the industry average of 80.9. This recognition stands as a testament to our unwavering commitment to excellence and customer
satisfaction.
“HCLTech has consistently demonstrated strong engagement and a deep understanding of our global customer base. Recognizing our need to serve clients across different regions, they proactively proposed a solution that effectively meets all customer needs while keeping contract costs manageable. Their commitment to continuous improvement is evident in their ability to identify sources of customer dissatisfaction and implement solutions to address them.” - A VP, Higher Education
"HCLTech has received the prestigious CX Star Performer Award for Contact Center, reflecting its exceptional performance. Its proactive approach to swiftly resolving customer issues demonstrates its deep understanding of client priorities. HCLTech fosters trust through superior collaboration, transparency, and robust governance practices. Their consistent focus on business continuity enhances adaptability, positioning them as a strategic and dependable partner in today's dynamic digital environment," says Heiko Henkes, Managing Director, Provider Lens.
HCLTech achieved an impressive Customer Experience (CX) score of 95 for Contact Centre – Customer Experience in the ISG Star of Excellence™. We significantly surpassed the industry average of 80.9. This recognition stands as a testament to our unwavering commitment to excellence and customer
satisfaction.
“HCLTech has consistently demonstrated strong engagement and a deep understanding of our global customer base. Recognizing our need to serve clients across different regions, they proactively proposed a solution that effectively meets all customer needs while keeping contract costs manageable. Their commitment to continuous improvement is evident in their ability to identify sources of customer dissatisfaction and implement solutions to address them.” - A VP, Higher Education
"HCLTech has received the prestigious CX Star Performer Award for Contact Center, reflecting its exceptional performance. Its proactive approach to swiftly resolving customer issues demonstrates its deep understanding of client priorities. HCLTech fosters trust through superior collaboration, transparency, and robust governance practices. Their consistent focus on business continuity enhances adaptability, positioning them as a strategic and dependable partner in today's dynamic digital environment," says Heiko Henkes, Managing Director, Provider Lens.